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Privacy Policy

Last Updated: October 2, 2023

Coactive Systems Inc. (“we,” “our,” and/or “us”) values the privacy of individuals who use our website at www.coactive.ai, including subdomains of that website and the trial version of our image and video search service (collectively, the “Site”). This privacy policy (the “Privacy Policy”) explains how we collect, use, share, and otherwise process personal information from users of our Site (“you” or “your”). By using our Site, you agree to the collection, use, disclosure, and procedures described in this Privacy Policy. Beyond the Privacy Policy, your use of our Site is also subject to our Terms of Use.

Information We Collect

We may collect a variety of personal information from or about you or your devices from various sources, as described below.

Information You Provide to Us.

  • Communications. If you contact us directly, we may receive additional personal information about you. For example, when you contact us, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
  • Service. If you use the trial version of our image and video search service, we will receive additional personal information about you, including your name, email address, and password, and the searches that you perform within the service.
  • Careers. If you decide that you wish to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide on your resume, such as your education and employment experience.

Information We Collect When You Use the Site.

  • Device Information. We receive information about the device and software you use to access our Site, including IP address, web browser type, and operating system version.
  • Usage Information. To help us understand how you use our Site and to help us improve it, we automatically receive information about your interactions with our Site, like the searches you conduct using our image and video search service, and the pages or other content you view and the dates and times of your visits.
  • Information from Cookies and Similar Technologies. We and our third-party partners collect personal information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Site.

    Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Site, you may not be able to utilize the features of the Site to their fullest potential.

How We Use the Personal Information We Collect

We use the personal information we collect:

  • To provide, maintain, improve, and enhance our Site.
  • To communicate with you, provide you with updates and other information relating to our Site, provide information that you request, respond to comments and questions, and otherwise provide customer support;
  • For marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you;
  • To find and prevent fraud, and respond to trust and safety issues that may arise;
  • For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
  • For other purposes for which we provide notice at the time the personal information is collected.

How We Share the Information We Collect

Vendors and Service Providers. We may share any personal information we receive with vendors and service providers retained in connection with the provision of our Site.

Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn more about Google’s practices by visiting https://www.google.com/policies/privacy/partners/. To help us understand how you use our Site and to help us improve it, we automatically receive information about your interactions with our Site, like pages or other content you view and the dates and times of your visits.

As Required By Law and Similar Disclosures. We may access, preserve, and disclose your personal information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Site.

Merger, Sale, or Other Asset Transfers. We may transfer or disclose your personal information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets.

Consent. We may also disclose your personal information with your permission.

Third Parties

Our Site may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.

Terminating Your Search Service Account

If you have created an account to use the trial version of our image and video search service, you can delete your account by emailing us at support@coactive.ai. You may also be able to change information in your account or terminate your account by using account functionality when and as available. When you delete information in your account or terminate your account, your account login information will be permanently expunged from our primary production servers and further access to your account will not be possible. However, portions of your data, consisting a aggregate data derived in part from your account information and your use of the service, may remain on our production servers indefinitely. Your information may also remain on a backup server or media until we overwrite it or delete it according to our standard practices. We may also retain account information as required of us or our partners by applicable law or regulations or to comply with law enforcement, or as required for our legitimate business interests or to enforce our rights.

Security

We make reasonable efforts to protect your personal information by using physical and electronic safeguards designed to improve the security of the personal information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.

Children’s Privacy

We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of our Site is directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at privacy@coactive.ai.

International Visitors

Our Site hosted in the United States and intended for visitors located within the United States. If you choose to use our Site from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating our Site. By providing any information, including personal information, on or to our Site, you consent to such transfer, storage, and processing.

Changes to this Privacy Policy

We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted.

Contact Information

If you have any questions, comments, or concerns about our processing activities, please email us at privacy@coactive.ai or write to us at Coactive Systems Inc., 60 South Market Street, Suite 760, San Jose, CA 95113.